Policy, Terms & Conditions.
We are a drinks delivery platform based in Nairobi, Kenya. Our core business is the selling and delivery of alcoholic and non-alcoholic drinks in Kenya. All our products are either obtained from importers, local manufacturers, suppliers, and wholesalers who are licensed. Delivery in Nairobi can take 30 minutes to 60 minutes. When there are delays, clients are notified prior to delivery. Lica Hub is registered and recognized as a legal entity by the government of Kenya. All the business activities carried out by the business are dictated by the laws and constitution of Kenya.
Our website and application should only be used or accessed with persons of 18 years and above, which is the legal drinking age in Kenya. If by any chance a minor order a drink from us, the delivery will be considered null and void and automatically cancelled; therefore all individuals should provide proper identification documents during delivery. On delivery the client might be requested to show an original national identity card to verify their age.
Excessive alcohol consumption is harmful to an individual’s health and impairs the individual’s judgement therefore, one should not drink and operate machines or drive. To all the end customers, we urge them to drink responsibly.
We can charge you delivery fees. For clients in Nairobi and environs (10 km radius) from the store, deliveries will be charged at a flat rate of Ksh 200.
As Lica Hub, we reserve the right to change prices of any of our products without giving any notice or consent to our clients. However, we may notify the clients on the products that the prices have changed prior dispatch. The prices are reviewed at any time due to the change in the tax fees, buying price, and delivery costs.
Changes and cancellation of orders.
Changes or cancellation of orders should be done within the first 10 minutes from the minute the order was placed. As a client, if you wish to change your order, you should contact us immediately to confirm if your order has already been dispatched. However, if the order has already been dispatched and you still wish to change it, you may be subject to an additional fee of the product you want or an additional delivery fee.
Service provider’s right to cancel or alter orders.
We reserve the right to cancel any order made by a client or refuse to deliver the order. If, during delivery, we realize the individual is underage, the order will automatically be cancelled. If the individual is an alcoholic or an addict of any substance, we will cancel the order. If the client is rude or violent to our staff, the rider, or the office staff, we will immediately cancel the order. If a client wants a specific product and it is out of stock, we will notify them that it is unavailable and offer other alternative products that match the client’s previous product and preference.
Payment methods and queries.
We accept payment by mobile money and cards. Any query that arises from any payment should be brought up, and be it should be settled in an interval of not more than 72 hours. If a client paid for a product before we confirm and it is unavailable, we will refund if they do not want any substitute product.
All payments should be made prior to delivery. If any payment method fails or the client refuses to make the payment, the order will be considered null and void and therefore, it will be cancelled.
Changes related to terms and conditions.
As Lica Hub, we reserve the right to change or amend our terms and conditions without giving any of our client’s prior notice, as it is our mandate to review these terms from time to time.
Lica Hub is committed to protect the privacy of individuals who visit the website. All clients shopping data is encrypted and can't and will not be shared to third party organization.